It should be noted that ‘we’, ‘us’, ‘our’ or ‘the company’ refers to Mytherapist.ng Mental Healthcare Solutions Limited and ‘you’, your’ refers to the User (Patients and Therapists) of our services.
We understand that health is a very crucial and sensitive issue, we therefore, respect your privacy as Users of our Application. We are committed to taking logical steps to protecting the sensitive personal information and data of our Users by complying with all contractual and regulatory obligations in respect of data privacy.
HOW DATA IS GENERATED
We obtain data through the following:
activity. Cookies, tags, pixels and other similar tracking technologies may be used to create unique identities for our Users.
iii. Device Data: The data about mobile devices used to access our services are important to us. Therefore, we may obtain information that directly deals with the hardware models of the specific device, installed software, versions of the devices, advertising identifiers, IP address and other data need to identify the device,
It should be noted that, we may collect additional data through:
iii. Data received through marketing source;
We may combine the data in our possession with data from other sources. HOW PERSONAL DATA IS USED
We use personal data to provide specific information on our services and prospective programs for the benefit of our Users and also for specific programs Users have enrolled for. Personal data is also used to manage, provide and arrange sessions for Users as well as get payment for services rendered. It is also used to manage data regarding Users’ attendance at events and outreaches which are organized periodically.
We may use personal data for administrative purposes, including but not limited to, measuring interest in particular mental health areas, sending communications regarding our services and/or programs, verifying identity, performing internal quality control, changes, modifications and/or
enforcement to our policies, terms and conditions and preventing potential illegal or prohibited activities.
Other general use of personal data includes, managing Users’ information, providing access to certain areas and features on the Application, permitting Users participation and registration for events and webinars and responding to requests, questions and comments.
Personal data is also used for the following purposes:
iii. We reserve the right to deactivate or restrict users who have been identified and observed with fraudulent or other similar activities that is likely to stain or negatively affect our Company;
vii. In addition, we may use Users’ personal data for other purposes disclosed to them with their consent.
It should be noted that, in protecting Users’ personal data, we do not exchange personal information with third parties for their direct mail advertising, except in circumstance where such user has given prior consent.
SHARING OF DATA AND FULL DISCLOSURE
Users are hereby informed that we may share their personally identifiable information with our affiliates, contractors, agents or trusted business partners so as to further enhance the quality of our services.
We may share your personally identifiable data with third parties as required by law, to defend and protect the rights of the Company, its Application and its Users under circumstances we believe are reasonably necessary to protect the safety of the public or Users of our services.
We may share User’s data for legal reasons or in connection with any legal proceedings.
We will share personal data with third parties only in ways that are described in this Policy. Kindly note that we do not sell personal information of our Users to third parties. We may also collect information from other sources and combine it with information we collect about you under this Privacy Notice.
In addition, we may share personal data for communication and marketing purposes, provided that the prior consent of are Users have been obtained. Personal data may be viewed by the general public when interacting with us by dropping information, complaints or reviews on our Platform or social media handles.
SECURITY OF DATA
We will strive to ensure the security and safety of Users’ personal data so as to avoid breach on the Platform. Nevertheless, it should be noted that there is no mode and method of transmission or electronic storage over the internet that is absolutely secure. We cannot guarantee an absolute
security; therefore, Users are responsible for keeping their user details and password confidential. We will not ask our Users for their passwords, except when logging in to the Application.
We will report unlawful data breaches of our Application database or the database(s) of any of our Data Processors to all relevant authorities as soon as practicable, once it comes to our knowledge that Users’ personal identifiable data stored in our database has been stolen and/or breached.
We may store and retain all of the data Users provide on the Application as long as it is necessary to resolve disputes, comply with our legal obligation and enforce our legal policies and agreements. Data will be retained for the purpose of internal analysis. As a norm, data is retained for a short period but for exceptional situations where we are legally obligated to retain the data for a long period of time, data is used to improve functionality of our services and/or strengthen the security.
ALTERATIONS, MODIFICATIONS AND UPDATE
Notice of the altered, modified and/or updated Policy shall remain on our Platform for a period of 7 days from the publication date, after which it shall be taken down. By the continued use of our Application and services, you understand and agree to be bound by the terms of the new policy.
DATA DELETION STEPS
To Delete your personal information from the Mytherapist.ng app:
DATA PROTECTION RIGHTS OF USERS
We understand that privacy is important in this digital world and we acknowledge the rights of our Users regarding their data. Therefore, Users have the right to the following:
iii. Right to delete and erase their data and
Email address: email@example.com
Phone Number: +234 (0) 915 11 2240 .